Tue, Feb 21|
Communication mistakes account for the majority of medical errors. Learn skills to ensure medical information is clearly understood by patients.
Time & Location
Feb 21, 10:00 AM – 11:30 AM
About the Event
The Teach-Back Method is a low-cost way to prevent medical errors, improve health outcomes, and increase patient satisfaction. This session reviews the scope of low health literacy and the need for clearer patient-provider communication. Participants will gain actionable skills to ensure patients clearly understand and are able to act upon medical information from providers. Attendees will learn Teach-Back techniques and practice using them. The training emphasizes the importance of a shame-free approach, empathy, and active listening.