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Trainings & Continuing Education

Erie Niagara AHEC is dedicated to preparing a culturally responsive healthcare workforce to engage with diverse, underserved, and underrepresented patients. Training offerings address current and emerging health issues.


We can customize trainings to meet the needs of your organization.

Blood Pressure Check

Diversity & Inclusion

Cultural Competence Introduction:

This training explains the benefits of culturally competent healthcare delivery, such as improved patient safety, communication, and satisfaction. Explore social identities and the barriers that prevent people from working effectively in cross-cultural situations.  Participants will gain an understanding of cultural humility, intersectionality, and how power and privilege dynamics play a role in everyday interactions with patients.


Cultural Competence Intermediate:

The intermediate training addresses the benefits of becoming a culturally competent healthcare organization. Participants will gain an understanding of the underlying causes of cultural insensitivity, necessary conditions for change, and the steps to create organizational cultural proficiency. 

Implicit Bias & Debiasing Techniques

Gain an understanding of the origins and purpose of bias and the way it impacts interactions and decisions in healthcare. This session provides a comprehensive exploration of implicit bias, micromessages, and cultural humility. Participants will learn practical de-biasing techniques and how to intentionally incorporate these strategies to improve healthcare delivery.

Health Equity

Health Literacy Introduction:

Learn the key concepts of health literacy and how it impacts patient safety, health outcomes, and health care costs. Attendees will be introduced to strategies to address limited health literacy with their patients and community. 

Health Literacy Intermediate:

Learn strategies for becoming a health literate organization where all patients can succeed and thrive. Participants will explore the steps to build a team, create an improvement plan, and implement change. 

Social Determinants of Health:

Explore the social factors contributing to health disparities that result in disproportionately poor health outcomes. Participants will gain understanding of the causes and manifestations of social inequities that have a direct impact on health in their communities. 

Teach-Back Method:

The Teach-Back Method is a low-cost way to prevent medical errors, improve health outcomes, and increase patient satisfaction. Participants will gain actionable skills to ensure patient understanding. Attendees will learn Teach-Back techniques and practice using them. The training emphasizes the importance of a shame-free approach, empathy, and active listening.

Pharmacist Assisting Customer
Diversity Students

Providers and Teens Communicating for Health

The Providers and Teens Communicating for Health (PATCH) program strives to bring youth voices into important adolescent health conversations while providing the knowledge, skills, and opportunities they need to be drivers of change in their community. THEY are the ones who can provide authentic insight into the concerns, ideas, and preferences of their generation. Our Teen Educators facilitate workshops for fellow teens and healthcare providers in pursuit of this goal. 

Erie Niagara AHEC is the Site Coordinator of PATCH for HOPE Buffalo. For questions or to schedule a workshop, contact

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We Need Your Support Today!

Erie Niagara Area Health Education Center 

For more information, please contact us!


Phone: 716.835.9358

Address: 77 Goodell St, Suite 460, Buffalo, NY 14203

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