Our Trainings

Behavioral Health Integration

The purpose of this training is to provide participants with a thorough understanding of behavioral health integration. Topics include prevalence of mental illness and chronic disease co-morbidity, the collaborative model of behavioral health integration, and professions included with an integration team.

Cultural Competency: Introduction

The first cultural competency session introduces cultural competency, social identities, and barriers that prevent people from becoming culturally competent. Topics discussed will include the difference between cultural competence & cultural humility, intersectionality, and how power & privilege dynamics play a role in everyday experiences, as well as our healthcare.

Cultural Competency: Intermediate

The second part of the cultural competence series delves deeper into psychological processes that, whether consciously or unconsciously, prevent people from being culturally competent. Various strategies are introduced, including debiasing techniques and cross-cultural communication. Guidelines for becoming a culturally competent organization are also discussed.

Health Literacy Introduction

This training provides participants with a thorough understanding of health literacy, social determinants of health and their influence in health outcomes, the consequences of low health literacy, and at-risk groups. The Agency on Healthcare Research & Quality (AHRQ) Universal Precautions for Health Literacy will be discussed, along with strategies for clear patient-provider communication. These strategies include building rapport, plain language, and the teach-back method.

Health Literacy Intermediate

The second part of the health literacy series covers strategies for becoming a health literate organization. Characteristics of health literate organizations are reviewed, along with methods designed to improve the health literacy of an organization. Participants will learn how to initiate the process within their own organization through steps provided by the AHRQ Universal Precautions Toolkit.

Health Literacy – Medication Compliance

In the United States, approximately 50% of people living with a chronic disease do not take medications as prescribed, and about 16% of patients do not fill a new prescription. When patient’s do not adhere to the prescribed treatment, they experience negative effects including worsening of symptoms and increased risk of mortality. The goal of this training is to provide effective strategies that can be used to foster better health outcomes through improved health literacy and medication adherence.

Improving Patient Experience

Research shows that improving Patient Experience greatly impacts the overall health outcomes for the patient. Improving the overall experience can result in improved patient safety, medication compliance, and overall readmittance to emergency rooms. This training is focused on developing knowledge, skills, and tools to assist the healthcare workforce with improving their patient’s experience. Key aspects include improving communication through health literacy, using CAHPS measurement results to identify areas of improvement and transitioning to patient centered care.

Improving the Care Transition Model

According to the Centers for Medicare and Medicaid, improving care transitions between settings is critical to improving individuals’ quality of life and their health outcomes.  Improving the hand-offs from one provider to another may prevent medical errors, identify issues for early intervention, prevent hospitalizations and readmissions, and avoid duplication to more effectively utilize resources.  As the healthcare system transitions to a value-based payment system, it is imperative to efficiently and effectively care for patients and reduce hospital admissions and medical errors. Improving care transitions will improve overall patient experience and lead to better HCAHPS scores.

Providing Quality Care to LGBTQ+ Patients

Delivered by the Pride Center of WNY, this training includes the basics of appropriate language, definitions of terms, deconstruction of stereotypes, and more specialized issues, as needed.  Cultural competency trainings benefit participants by providing concrete information, real-world examples, role playing and exercises to enlighten participants in ways that lead to a more equal, affirming, and productive environment.  This type of training helps to address considerations such as improving communication, creating safer space, developing tolerance, and enhancing learning and work environments.

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Social Determinants of Health

Efforts to improve health in the United States have historically focused on the healthcare system as the key driver of health and health outcomes.  While increasing access to healthcare and transforming the healthcare delivery system are important, research has shown that improving population health and reducing health inequities will require broad approaches to address the social determinants of health. These circumstances are shaped by the distribution of money, power and resources at global, national and local levels. The goal of this presentation is to enhance awareness of the conditions in which people are born, grow, live, work and age.  It will also increase knowledge about how those factors lead to health outcomes as well as ways in which community organizations can begin to remedy the issues.

Teach-Back Method

All populations experience health literacy issues.  Medical jargon is not common to those outside the healthcare setting, even those who work in healthcare can experience a misunderstanding. In an effort to improve health outcomes and foster healthy communities, it is imperative to improve upon the health literacy of all patients.  One strategy that is effective and efficient is the Teach-Back method. Teach-back is a communication technique used by the provider and any member of the healthcare team to confirm patients’ understanding of their care. 

When patients repeat back the health information using their own words, a few things happen:  1) the provider is able to check how well he or she did providing the information and 2) the patient is able to explain what they need to do, giving ownership to the patient for their care.  Remember, it is not a test for the patient, but rather a way to assess understanding.

Online Courses

Erie Niagara AHEC offers several free, online versions of our on-site trainings.

See our available online courses.